ROVER RESPOND’R FAQs

• How Rover Respond’R works
• In the event of a car accident, how can Rover Respond’R help me?
• Can my pets benefit from the membership in the event of a house fire?
• What’s the lost and found pet plan?
• Why is the rabies question mandatory for cats, dogs and ferrets?
• If I need to evacuate, what can Rover Respond’R do for me?
• What if I need to evacuate and have no power, how can I make changes to my account?
• How much does this service cost?
• If I have multiple pets, do I pay any additional membership fees?
• Can I update or change information?
• Where should I place my Wallet Card?
• Why three key tags?
• The Rover Respond’R emergency phone # has more than the regular 10 digits, what does that mean?
• Why do I need to be a member to access the Rover Store?
• Can I share my RoverRespond'R ID with other pet owners?
• Does Rover Respond’R™ cover barn animals?
• What can Rover Respond’R™ do for Service Dog Parents?
• What is the awareness campaign all about?

• How Rover Respond’R works

Rover Respond’R is a vital link between first responders and your designated pet guardians. The service gets activated as soon as first responders/Good Samaritans contact the Rover Respond’R emergency phone number. It covers pet emergencies, lost/found pets and incidents in which you are involved in an accident and have suffered a sudden injury or illness that might prevent you from caring for your pets. Right after signing up for the service, you will automatically be assigned a membership number and temporary password. You can begin entering information into your account profile within minutes after signing up. Your profile contains 12 different sections covering everything from your primary contact info, emergency contacts and tasks, trust fund section, veterinary contact info, etc.

This information is housed on a secure and confidential database. Once all the mandatory fields are filled out we will send out your membership package. The package is sent via USPS Certified First Class Mail. Once you get your package, please follow all instructions carefully to ensure that the full potential of your membership is unleashed!

• In the event of a car accident, how can Rover Respond’R help me?

Unlike most Pet ID tag systems that might work if your pet is involved, Rover works whether or not a pet is involved.

Scenario 1, your pet is involved and injured. First responders at the scene will be able to contact us and inform us of the situation. They will be asked a few questions about the pet, verification of identification of the pet and driver and then a few questions about what they will do with the pet. During the sign up process, you will be given the option to financially pre-approve your pet for veterinary care should you be rendered unable to make an immediate decision. In the event you have chosen to pre-approve your pet for care (option available for each individual pet), we will contact the veterinary clinic your pet is being taken to and ensure that the appropriate care is rendered within your allotted budget. Your emergency contacts will also be contacted to make sure there is follow through and that the pet is indeed taken care of.

Scenario 2, your pet is involved but not injured. In most cases, first responders take the animal to a shelter or temporary location until it can be picked up. After they make initial contact with our staff, we will make sure your emergency contact protocol is engaged and that your pet can be picked up and cared for by someone you trust most.

Scenario 3, your pet is not involved. This is where Rover stands out from the pack. Through the awareness campaign, we made sure that first responders know to contact us EVEN if no pets are involved (as soon as they determine that you are a member, a call should be made). We do NOT ask ANY medical questions pertaining to your health. We ask the exact same questions as in both previous scenarios and initiate the emergency contact protocol to ensure that your pets, no matter where they might be can be taken care of immediately (fed, walked medicated etc.). Giving you one less thing to worry about.

• Can my pets benefit from the membership in the event of a house fire?

Absolutely! Your Rover Respond’R membership package includes residence alert stickers (available in 2 formats – cling and regular). Those residence stickers are to be placed at 2 prominent entry points (house front and back entrance & apartment door and main window). Please keep in mind that a firefighter’s main priority is to save human lives. However most will be more likely to make an entry to save pets if they know pets are likely to be inside. Display of the residence alert stickers can make a true difference.

Once pets are found and rescued, first responders will be able to contact us. In this emergency scenario, specific questions will be asked to obtain the most accurate data possible (making sure all people and pets are rescued, their condition (no detailed medical questions pertaining to humans), where they are taken to, etc.). The emergency contact protocol will be initiated immediately thereafter.

• What’s the lost and found pet plan?

Once you receive your membership package, please make sure you place the appropriate information on your pet’s collar (or cage if you have birds or pets that do not wear collars).
As a backup plan, and if your pet is microchipped, please contact the microchip manufacturer to add the Rover Respond’R emergency phone number on the list of contacts. Most microchip companies only allow for a limited number of contacts. Rover Respond’R does not make claims as to being better than microchips. We make the claim that we are complementary to microchips. Once your pet is found and scanned by the veterinarian, Rover is your backup plan should they not be able to locate you with the few numbers they have on file.

Furthermore, should your pet get lost, you will get to login to your account and print a LOST PET poster that includes the Rover Respond’R Emergency Contact Phone #. You will be given the option to post your lost pet, along with a picture (if you haven’t already done so in the pet info section). Note that you do need internet access to print the poster. Two blank poster samples will be included in your membership package to cover the lack of internet access scenario. Please take those forms with you if you travel with your pet(s). Once we get that information, The Rover Respond’R staff will receive an alert. This alert will initiate the ‘Lose Rover’ Protocol. Given the data you entered we will be able to contact the local shelters and veterinary clinics to let them know details about the pet, conditions lost, etc. We will make that information available to your via email, phone call, or text message (you chose your option). Please note that activation of the ‘Lose Rover’ Protocol incurs a small $10.00 fee upon activation.

Once your pet is found, the person who found the pet will have the option to call us (number on pet tag) and/or post the finding on the website in the ‘Good Samaritan Corner’.

• Why is the rabies question mandatory for cats, dogs and ferrets?

When faced with fear, pain, stress or a combination of these, animals might show signs of aggression. Yes, Fifi too! Should your pet get lost or be involved in an accident (house fire car accident, etc) first responders, animal control, good Samaritans and veterinary personnel will need to know if this pet is current on its rabies vaccinations. To avoid unnecessary over medication and to protect first responders, Rover Respond’R pledged it would be able to answer the question when asked. All data you enter will be verified. The Rover Staff is not here to judge your decisions and or life style. You will not be denounced for choosing titers or otherwise not vaccinating your pet. However, when the time comes and first responders need to know, we need to be able to tell them, if the specific animal is vaccinated, when the vaccine was administered, and when it is set to expire. If the pet is not vaccinated, simply check the ‘Non Vaccinated Pet’ box. Altogether refusing to answer this question accurately and/or within 48 hours following of your activation will result in the suspension of your membership. You will not receive your membership package until you have entered the appropriate information. All data entry will be verified with your veterinarian.
Our promise to first responders is to help them stay safe. We cannot and will not answer ‘don’t know’ when we promised we would. Please help us keep first responders safe and your pets from getting over-medicated.

• If I need to evacuate, what can Rover Respond’R do for me?

Rover Responders will help you, your pets and first responders in many ways.
First make sure that all your pets wear their Rover Respond’R tags and/or identification. If lost or temporarily separated, tags will ensure responders contact us, so we can help you in your speedy reunification.

Second, while you have internet access, please login to your account and enter any temporary address, contact information changes, adjust your emergency contact info if necessary even if you evacuate with your pets. You never know what can happen! Hope for the best, prepare for the worst.

Third, should you find yourself unable to access the internet or if for any reason you find yourself unable to login, you can call the Rover Emergency Number at 1-877-WAGNRR911 (9246-77-911). We can make changes over the phone on your behalf. Your identity will of course be verified. You can call us as many times as you need to make changes.

Fourth, before you leave your residence, please post one your evacuation cards (as applicable). The appropriate card will let first responders know whether or not they need to rescue pets at your residence. Please note that although we give you the option, Wag’N Enterprises does NOT recommend leaving pets behind! Take your pets with you if at all possible. The LIVE ANIMALS LEFT BEHIND CARD is to be used as your LAST option, NOT your first choice.

Fifth, should you get separated from one of your pets after the evacuation, please report the separation to us immediately. If you decide to leave your pets at a shelter, please let us know. In dire times, shelters might need to evacuate or lose track of all sudden new entries (paper or computer trail might get damaged, lost or misplaced). Should this happen, they will be able to reach us so that we can contact you no matter where you are (provided you have entered that information in the system via phone or internet).

Last but not least, should you find yourself unable to return home to pick up your pet(s), your entries in the ‘Buddy Buddy’ section of the membership page will allow us to place the necessary calls to activate your system. We will contact those people listed in your buddy list to ensure that your pets can be picked up and evacuated. If you have to make one call, make it to Rover Respond’R. We have the resources away from the area to make several calls, maintain records and keep track of what is being done with whom. That information will be posted on your account so that you can access it from anywhere.

• What if I need to evacuate and have no power, how can I make changes to my account?

Should you find yourself in a situation/location with no internet access, please call us at 1877-WAGNRR911 (9246-77-911). Our staff will be able to make changes to your account no matter where you are going and what you are going through.

• How much does this service cost?

The Rover Respond’R membership is available on a yearly basis for an annual fee of $150.

Most Pet ID tag systems simply rely on you entering contact information. It is then left up to you to make sure these contacts know and accept the task you assume they will. Rover Respond’R takes this a step further. Upon registration you will be asked to assign tasks to your emergency contacts. These contacts will receive an email letting them know they have been added as contacts and what tasks have been assigned to them. Not only will they get the email, they will also get a call from us to make sure your tasks are well understood and accepted. You will receive an email from us once all contacts have been contacted letting you know if anyone has objections, wants to make changes or refuses a task. Emails can end up in Spam folders or be ignored. We want to make sure your plan works.

• If I have multiple pets, do I pay any additional membership fees?

NO matter how many pets you have, there are NO additional pet fees. The membership package includes 2 pet tags, 3 key tags, 2 wallet cards, 2 residence alert tags, 2 vehicle alert stickers and 1 license plate frame. Should you need additional goodies, please visit our Rover Store.

• Can I update or change information?

Yes, you will be able to log in to your secure account and make updates or changes to your pet and guardian information any time you wish! This information is secure. Further details available after sign up.

• Where should I place my Wallet Card?

The Rover Respond’R wallet card should always be carried next to or right behind your driver’s license or ID as it will identify you as a pet owner to emergency personnel.

• Why three key tags?

Unless your residence is equipped with fingerprint door locks, most people carry house keys. One set tag for the house keys, one for the car key set and the third can be given to a spouse, placed on an additional car key or house key set or kept as backup. If you are involved in a car accident, first responders might not be allowed to search through your wallet (depending on jurisdiction) but will have readily access to your car keys. Additional key tags can be ordered in sets of three (3) from the Rover Shop’N Boutique. Members only.

• The Rover Respond’R emergency phone # has more than the regular 10 digits, what does that mean?

Overdialing simply means that the caller will dial extra digits following the primary 10 digits. Telephone companies commonly ignore the extra digits. Wag’N Enterprises chose the 877-WAGN-RR911 vanity number so it would be easier to remember in times of crisis. If for some reason your phone keeps failing the call, just dial 1-877-WAGN-RR9 (9246-779).

• Why do I need to be a member to access the Rover Store?

Ordering equipment means letting first responders know you have a plan and that calling us will make a difference for them and for the member’s pet(s). Randomly purchasing the gear will not provide you with access to the database, you will not have a membership number and when called we will not be able to provide you or the first responders with the help they need.

• Can I share my RoverRespond'R ID with other pet owners?

The system works only as well as you set it up. If your mom/sister gets into a jam and we get the call about a pet that is not in the system and is not mentioned in the program there is nothing we can do to help. The membership should be for you and pets living in your household. If a pet stays with you a lot, that’s different because the pet can be expected to be found at your location in case of fire, or vehicular accident. Please bear in mind that the more confusing you make it for us to figure out a situation, the more likely it will take us longer to help and might place first responders at risk. When you add a pet, please make sure you fill out all the appropriate info online and place a tag on its collar (or cage) to identify this pet. No records, no help.

• Does Rover Respond’R™ cover barn animals?

Sure. If you have any barn animals such as cows, horses, mules, goats, sheep, pigs, we strongly recommend you have them microchipped or tattooed. The “Pet Information” section of the Rover Respond’R™ database gives you the option to enter the animal’s microchip/tattoo information. If you microchipped, then all you have to do is contact the microchip manufacturer and tell them to add the Rover Respond’R emergency phone line 1-877-WAGNRR911) and animal’s membership ID to the account. Rover Respond’R can then act as your primary or back up plan.

If microchipping is not an option (i.e. chickens), we recommend you add each animal’s in-house identification number (i.e. tattoo, eartags, ankle tags, etc) to the pet’s identification information in the Rover Database. At this time Wag’N Enterprises only provides pet tags that can fit on ferrets, cats and dogs. If you need to evacuate the premises and leave the animals in the barn, please make sure that your residence has enough Rover Respond’R identification associated with it to inform first responders that your animals are covered. Also, don’t forget to post your Rover evacuation cards. If you have more than one barn, nail at least two evacuation cards per barn to let responders know what animal type, number is left inside.

If you choose to let the barn animals lose, we strongly recommend you mark each animal with the Rover Respond’R Emergency Number using either neck ID bands, fetlock ID bands (on horses and mules) on both front legs of animal, leather halter (for horses, mules and other large enough cattle) with pet Rover ID tag, or Rover Respond’R pet tag braided into the animal’s tail hair, neck ID bands or may consider Freeze Branding (permanent solution, not a first Wag’N choice)

Click here for more tips from the Humane Society of the United States.

• What can Rover Respond’R™ do for Service Dog Parents?

When a service dog pet parent becomes incapacitated due to an accident or health emergency, shelter surrender may become the undesirable and permanent fate of the pet. To prevent such cases the implemented Rover Respond’R™ membership will act as an advance directive given the emergency protocol established by the owner. Under the pet information section of the database, members can indicate whether a given pet is a service dog. This can be relayed to shelters and first responders to ensure that the companion is treated as such. our dog.

Should the service dog handler temporarily become unable to care for his/her service animal, the emergency contact protocol is initiated as it normally would be. Remember that pet tags, wallet cards, key tags, residence and vehicle stickers will help first responders identify you as members. Additional tags can be ordered and affixed to wheelchairs, added to necklaces and bracelets, etc. This service is truly your all hazards advance directive!

• What is the awareness campaign all about?

Whether or not you pet is involved in the accident, all emergency contact protocols greatly rely on first responders finding the information, knowing what to do about the information and then contacting the emergency number that will activate the protocol. To ensure that all of the above requirements are met and to increase the likelihood that first responders do in fact contact us, we found it was absolutely necessary for there to be a wide awareness campaign. Wag’N Enterprises therefore contacted every fire department in the United States and Canada where services will be provided via a blast email campaign. That campaign wasn’t selling anything, rather it provided information about what the system is about, how it works, how it can help them and our members. Why only fire departments?

By September 1 2008, all police departments and most Humane Society shelters in the United States and Canada will have received that same information. By October 1, 2008, all EMS departments in both countries will be added to the list. To find out more about what departments were successfully contacted, please refer to our Awareness Campaign link.